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À la carte Rewards Plan

applicable Rules

With the À la carte Rewards Plan (the “À la carte Plan”), you earn points for every eligible purchase dollar. These points may be exchanged for rewards such as merchandise, a travel package, a gift card, a travel discount, a donation or any other reward offered under the À la carte Plan.

When you first use your credit card, you accept the rules applicable to the À la carte Plan.

1. HOW TO EARN POINTS

Who may earn points

1.1 All cardholders of a credit card which offers the À la carte Plan may earn points on the Mastercard® credit card account. Even cardholders of additional cards may earn points on the credit card account.

1.2 Points are associated with the account of the primary cardholder of the credit card.

How to earn points

1.3 You may earn points for every eligible purchase dollar charged to a credit card account which offers the À la carte Plan when your account is in good standing. The points accumulated will be posted to your account once a month provided your account is in good standing on the statement date.

Your account is in good standing when you comply with the obligations of your cardholder agreement (e.g., you make your minimum payment by the due date).

To know the number of points you may earn for each purchase dollar charged to the card you hold, see the earning table contained in Schedule “B” or visit our website at myalacarterewards.ca.

1.4 You will not earn points on the following:

  • Cash advances;
  • Balance transfers;
  • Mastercard cheques;
  • Interest charges;
  • Non-interest charges (e.g. annual fees, foreign currency conversion fees and insurance premiums);
  • Return of purchases;
  • Credits resulting from an exchange of points.

1.5 You cannot assume the continued availability of a given reward or the number of points necessary to obtain it.

1.6 If the balance of your points is negative, for example, following the return of a purchase or simultaneous or successive purchases made using the same points, any new points earned will first be used to settle the negative balance according to the earning rate associated with your credit card.

Information about the À la carte Plan

1.7 We will communicate information related to the À la carte Plan either in your credit card account statement, by e-mail, on myalacarterewards.ca, by mail or by any other appropriate technological means. Visit our website to learn about promotional offers that let you earn extra points.

How to follow points earned

1.8 The primary cardholder of the credit card and the authorized users may check the number of points earned by logging into their profile at myalacarterewards.ca, by accessing Internet Banking Solutions or by contacting Mastercard Customer Service.

1.9 The primary cardholder can also check the number of points earned on their credit card account statement.

2. HOW TO EXCHANGE YOUR POINTS : GENERAL RULES

Who may exchange points

2.1 The primary cardholder and the authorized users of an eligible credit card may exchange points.

2.2 Your credit card account must be in good standing to obtain a reward or repay with rewards points. This means that you must comply with all the obligations of your credit card agreement (e.g. you must make your minimum payment and pay your annual fees).

How to exchange your points based on the type of reward

2.3 Rewards catalogue:

  • By visiting the À la carte Plan website: myalacarterewards.ca, available 24/7.
  • By contacting the À la carte Rewards Centre: 1‑800‑341‑8083 (toll-free) or 514‑847‑8280 (Montreal area). Our agents are available from 8 a.m. to 6 p.m., Monday to Friday (EST). See section 3 for details.

How to redeem points with the À la carte Travel Agency:

  • On the À la carte Travel website. Go to myalacarterewards.ca, click on the “Travel” tab and then “À la carte Travel Agency.” You must log into your profile to access this page.
  • Contact our travel experts directly at 1‑800‑561‑3653. For details, go to Section 4.

Exclusive features reserved for Platinum, World Mastercard and World Elite cardholders:

  • By visiting the À la carte Plan website: myalacarterewards.ca, available 24/7.
  • By contacting the À la carte Rewards Centre: 1‑800‑341‑8083 (toll-free) or 514‑847‑8280 (Montreal area). Our agents are available from 8 a.m. to 6 p.m., Monday to Friday (EST). See section 5 for details.

Specific conditions regarding the exchange of points

2.4 A request to exchange points is final and cannot be cancelled.

2.5 You must provide up to 3 business days for your reward to be credited to your credit card account and for your points to be posted and updated to your file.

2.6 If the entire amount of the travel discount or other type of discount is not used, no credit or cash refund will be applied.

2.7 If the number of points required for a reward is reduced within 15 days of the exchange of your points: you may request that the difference in points be credited to the credit card account from which the points were initially deducted.

2.8 Points have no monetary value and you cannot claim them for cash, except in the following cases for which we attribute a monetary value to your points:

  • You exchange your points for a reward which allows for a credit to your credit card account (section 2.9);
  • The balance of your points is negative and we ask you to reimburse the negative balance (sections 1.6, 11.2 and 12.2);
  • Your points are converted to pay a debt to your account when your account is not in good standing (section 7.2).

2.9 You exchange your points for a reward which results in a credit to your account (e.g. a travel discount): the number of points corresponding to the credit will be removed from the total number of points accumulated. The credit and your new points balance will appear on your 1st or 2nd credit card account statement, depending on your billing cycle.

2.10 The minimum payment appearing on your credit card account statement must be made at all times. This amount remains due and payable even when you benefit from a credit resulting from the exchange of your points (e.g. travel discount).

Number of points required for a reward

2.11 The required number of points for an exchange is established according to the exchange table applicable to each reward in the À la carte Plan which is provided in Schedule “A”. This table is also available online at myalacarterewards.ca.

2.12 Before exchanging points, you must ensure that you have enough points to get the reward you want. If you do not, it is possible that the balance of your points be negative.

How to calculate points

2.13 Points are rounded off to the nearest whole number upon billing. For example:

2.13.1   10.25 or 10.49 points earned = 10 points
2.13.2   10.50 or 10.75 points earned = 11 points

3. REWARDS CATALOGUE : SPECIFIC RULES

Delivery of rewards

3.1 When you exchange your points for a reward, you must confirm the delivery address. No delivery will be made to a post office box (P.O. Box) or an address outside Canada.

3.2 Please allow approximately 4 to 6 weeks for delivery.

3.3 Shipping costs and taxes are included in the number of points required for the reward.

Return of defective merchandise or merchandise damaged during delivery

3.4 Only defective products or goods damaged during delivery can be returned. We will cover the shipping cost for the return of the item. You must return such merchandise within a maximum of 15 days of delivery.

Before returning an item, you must contact the Rewards Centre to obtain specific instructions; for example, you must return the item in its original packaging. See Section 16 for contact information.

If we conclude that the item is defective or damaged, you may choose to receive a replacement item or have your points returned.

3.5 After 15 days of delivery:

  • The Rewards Centre will not accept returns.
  • You will receive a sales slip (warranty leaflet) and be advised to take the item to a local supplier authorized to repair it in accordance with the manufacturer’s warranty.

Rewards not available

3.6 Rewards are available in limited quantities, depending on our suppliers’ inventory.

3.7 The item you order is no longer available: a similar item of equal or greater value may be sent to you.

3.8 You are not satisfied with the replacement item: you must contact the À la carte Rewards Centre within 15 days of receipt in order to return the item without charge and have your points reimbursed.

3.9 An item of equal or better quality is not available: we will advise you of the cancellation of your order and invite you to place a new one.

3.10 The item is temporarily unavailable: we will inform you of the estimated delivery date.

4. REDEEMING POINTS WITH THE À LA CARTE TRAVEL AGENCY: SPECIFIC RULES

How to make a reservation

4.1 The À la carte Travel Agency gives you access to the travel services generally offered by a travel agency (e.g. all-inclusive vacations, tours, airline tickets, hotel bookings, cruises, vehicle rentals and insurance).

4.2 To make a reservation with the À la carte Travel Agency, go to myalacarterewards.ca, click on the “Travel” tab and then “À la carte Travel Agency.”You must log into your profile to access the website.

You can also contact our travel experts at 1‑800‑561‑3653 between 8 a.m. and 7 p.m. on weekdays and between 9 a.m. and 5 p.m. on Saturdays (ET).

Note that for clients with a Platinum, World or World Elite Mastercard, additional travel rewards options are offered. See section 5 for details.

4.3 To redeem your points, you must first charge the entire cost of the trip to your eligible credit card. The travel credit will be applied approximately 72 hours after the redemption.

4.4 The À la carte Travel Agency is managed by Transat Distribution Canada Inc. (Quebec permit No. 753141).

Reservation fees

4.5 Note that reservations made over the phone are subject to the following fees:

  • Airplane ticket reservations: $35 per person plus applicable taxes.
  • Any other reservation: $25 per person plus applicable taxes.

4.6 You may use your points, your credit card or a combination of both to pay the À la carte Travel Agency’s invoice.

Delivery of travel documents

4.7 An invoice will be sent to you after your reservation is made.

4.8 Your travel documents will be sent to you at least 7 days prior to your departure date.

4.9 Your reservation is confirmed less than 7 days prior to your departure date: your travel documents may be available for pickup only at the airport on the departure date. Your travel agent will provide further information.

4.10 In some cases, the À la carte Travel Agency may send the travel documents electronically (by e-mail or fax). Your travel agent willprovide further information.

4.11 You must review the accuracy of the information on the invoice and on the travel documents, including reservation details and passenger information. You must immediately inform the À la carte Travel Agency in case of error.

4.12 No travel documents will be sent to an address outside of Canada.

5. TRAVEL DISCOUNTS: EXCLUSIVE TRAVEL FEATURES RESERVED FOR PLATINUM, WORLD MASTERCARD AND WORLD ELITE CARDHOLDERS 

5.1 You can make travel reservations with:

  • The travel agency of your choice, including an online travel agency;
  • The airline of your choice.

5.2 The following purchases are eligible for a travel discount: plane tickets, vacation packages, car rentals, hotel stays, reservations of a condominium or country house for tourism purposes, cruises, excursions and camping.

5.3 The following purchases are NOT eligible for a travel discount: personal expenses made during trips (e.g. restaurants, purchase of souvenirs and clothing).

5.4 Travel costs must be paid with your Platinum, World Mastercard or World Elite credit card before requesting the exchange of your points for a travel discount. Points must be exchanged for a travel discount within 60 days of your purchase.

5.5 To request an exchange please refer to section 2.

5.6 The travel discount will be applied approximately 72 hours after your request is received.

5.7 As a World or World Elite Mastercard cardholder, you have access to a complimentary concierge service. For the terms and conditions of this service, please refer to Schedule “C”.

5.8 As a World Elite cardholder, you have access to a free “Smart Traveller” Fee Reimbursements program. The terms and conditions of this program are set out in Schedule “D”.

6. TRANSFER OF POINTS TO ANOTHER PERSON

6.1 Points cannot be given, exchanged or transferred in any other manner to another person, including in the event of divorce, separation or loss of employment.

Specific rules apply:

  • In the event of death of the primary cardholder (see section 6.2);

6.2 In the event of death of the primary cardholder:

6.2.1 If the authorized user is the spouse, common‑law or civil union partner: the authorized user can request a Mastercard credit card with the À la carte Plan and, should he qualify, ask for the transfer of points to his own account no later than 12 months after the primary cardholder’s account is closed. The transfer will only be permitted if the primary cardholder’s account was in good standing at the time of its closure. This means that all the obligations of the credit card agreement have been respected (e.g. regular monthly payments, paid annual fees).

6.2.2 In any other situation: the primary cardholder’s account will be closed. The estate will have 12 months to request the exchange of points for articles in the Reward catalogue. The exchange will be allowed only if the primary cardholder’s account was in good standing at the time of its closure. This means that all the obligations of the credit card agreement have been respected (e.g. regular monthly payments, paid annual fees).

7. EXPIRATION OF POINTS OR SUSPENSION OF THE RIGHT TO EXCHANGE POINTS

7.1 Your right to exchange points is suspended in the following cases:

  • You have not fully paid the annual fees for your credit card.
  • You have failed to make the minimum monthly payment.
  • You have not fulfilled any other obligation under the credit card agreement.

7.2 If your situation corresponds to one of the situations described in the preceding paragraph, we will send you a notice to this effect. You will have 30 days following this notice to correct the situation. Otherwise, we may convert your points to a monetary value, as per the exchange table shown in Schedule A” (see section “Conversion of
points for reimbursement”) and apply that value as a reimbursement of your credit card account.

7.3 Your points will expire if your credit card account remains inactive during a minimum period of 12 months, which means:

  • for an open account, when :
    • you have not made any monetary transaction during this period; or
    • you have not exchanged, applied or received any point and/or cash refund during this period.
  • for a closed account, when:
    • you have not exchanged, applied or received any point and/or cash refund during this period.

7.4 You will receive a notice between 30 to 60 days before your points expire. This notice will indicate the date at which your points may expire. You may reactivate your account during this period to avoid expiration of your points or you may use your points, which will put an end to the inactivity period.

8. REPLACEMENT OF YOUR CREDIT CARD OFFERING THE À LA CARTE PLAN

8.1 By another card with the À la carte Plan: your points will automatically be transferred to your new credit card account.

8.2 By any other Mastercard credit card: your À la carte Plan credit card account will be closed. We encourage you to use your points before the replacement of your card since your points may expire due to the inactivity of your account.

9. COMBINING YOUR POINTS

9.1 You are the primary cardholder of 2 credit card accounts offering the À la carte Plan: you may combine the points you have accumulated on these 2 accounts provided both accounts are in good standing, meaning that you have respected all the obligations of the cardholder agreement. To do so, you must contact Mastercard Customer Service and indicate the credit card account to which the points must be transferred.

10. THEFT OR LOSS OF YOUR CREDIT CARD

Points earned will be automatically transferred to your new credit card with the À la carte Plan.

11. CLOSURE OF YOUR CREDIT CARD ACCOUNT

11.1 If you close your credit card account without transferring your points to another card allowing such a transfer : the points you earned may expire due to inactivity of your account. Refer to Section 7 to know more about the risks related to the expiration of your points.

11.2 If your points show a negative balance when you close your account (e.g.: following the return of a purchase or simultaneous or successive purchases made using the same points or following an error on our part): we reserve the right to cancel any exchange having caused a negative balance or to claim from you the monetary value of those points at the rate of $ 0.015 per point. This amount will be charged to you and will appear on your next credit card statement

12. IN CASE OF ERROR OR FRAUD

12.1 You find an error on your statement of account which could change the balance of your points: you must contact Mastercard Customer Service by mail or by phone within 60 days of the statement date. After 60 days, you will not be able to contest the number of points indicated on your statement.

12.2 If we make a calculation error when points are exchanged or reimbursed: we reserve the right to correct it and to adjust the points accordingly. If the balance of your points is negative following such an adjustment, the new points earned will be first applied to settle the negative balance, as per the earning rate associated with your card

12.3 Display errors: subject to applicable law, if important information displayed on one of our websites or in our communications is incorrect, we reserve the right to correct this error, as the case may be, and adjust the points accordingly. We will communicate with you to inform you of the situation.

12.4 In case of fraud: we reserve the right to reverse the fraudulent transaction or claim from you the refund of the monetary value of the points used at the following exchange rate: $ 0.015 per point. This amount will be charged to you and will appear on your next credit card statement.

13. CANCELLATION AND MODIFICATION OF THE À LA CARTE PLAN

13.1 We reserve the right to cancel all or part of the À la carte Plan at any time upon 90 days’ notice.

13.2 We may change the following elements of the À la carte Plan, to the extent permitted by law:

  • The accumulation and the exchange of points as well as related rights;
  • The features and attributes of your points;
  • The membership restrictions and conditions of the À la carte Plan;
  • The rules about the communication of information related to the À la carte Plan;
  • The rules regarding errors in the allocated number of points and the handling of complaints;
  • The rules regarding the processing of orders, including the return, replacement and repair of merchandise as well as credits to be granted;
  • The products or services offered and all applicable fees;
  • The termination of membership to the À la carte Plan, the replacement of cards, the closure of credit card accounts and their consequences; and
  • The provisions related to the modification of all or any of the rules of the À la carte Plan.

13.3 At least 60 days prior to the modification, we will send you a written notice, drafted clearly and legibly, setting out the old and new rules as well as the effective date. The notice may be sent to you by electronic transmission, when applicable. You may refuse these modifications and close your credit card account without cost, penalty or cancellation indemnity by sending us a notice no later than 30 days after the change becomes effective. Specifically, you may refuse a change when such change increases your obligations or reduces ours.

14. OTHER INFORMATION

14.1 We will not be held liable for rewards or mail (postal or electronic) not delivered, lost or delivered late for reasons beyond our control (e.g. wrong address provided, anti-spam software, anti-virus software, firewall, postal strike, etc.) and for any inconvenience this may cause you.

14.2 We will not be held liable for lost gift cards. Under no circumstances will we refund a lost gift card.

14.3 You acknowledge that we do not provide the rewards. We only facilitate the process of obtaining them in accordance with the terms and conditions of the suppliers of such goods and services. We are not liable with respect to the rewards or suppliers’ terms and conditions. Any recourse must be directed against the supplier of the reward

14.4 We and our suppliers are not liable for damages resulting from any incident occurring during a trip purchased via the À la carte Travel Agency or during an activity provided under the À la carte Plan.

14.5 Failure on our part to apply any of the applicable rules of the À la carte Plan or to exercise any right shall not be considered as a waiver of our rights.

14.6 These rules shall be governed exclusively by the laws of the province or territory where you reside. If your residence is outside of Canada, the laws of Quebec shall govern these rules. You irrevocably acknowledge the exclusive jurisdiction of the courts of the Canadian province or territory governing the interpretation of these rules, to the exclusion of any other tribunal.

15. LANGUAGE

The parties have requested that this document be drawn up in English. Les parties confirment leur volonté que le présent document soit rédigé en anglais.

16. CONTACT INFORMATION

À LA CARTE REWARDS CENTRE
(catalogue, exclusive travel features) Website: myalacarterewards.ca
1‑800‑341‑8083 (toll-free) or 514‑847‑8280

À LA CARTE TRAVEL AGENCY: 1‑800‑561‑3653

MASTERCARD CUSTOMER SERVICE
600 De La Gauchetière West, Suite 18474 Montreal, Quebec H3B 4L2
Personal Services: 1‑888‑622‑2783 (toll-free) or 514‑394‑1427

“SMART TRAVELLER” FEE
For reimbursements in North America, dial 1‑888‑296‑8881.

CONCIERGE SERVICE
Toll free from Canada or the United States: 1‑888‑296‑8881
Collect elsewhere in the world: 416 734‑3922 24/7, 7 days

Schedule A: Exchange Tables

 

MERCHANDISE AND GIFT CARDS

To find out the required number of points for each reward, please visit the À la carte Rewards website (Boutique section)

exchanges with THE à la carte travel agency

vALUE

poINTS

$100 10 000

TRAVEL DISCOUNTS

VALUE

POINTS

Exchange of less than 55,000 points: $100
12,000
Exchange of 55,000 points or more: $100
11,000

CONVERSION OF POINTS for REIMBURSEMENT

VALUE

POINTS

$25 6,250
$50 12,500
$100 25,000
$500 125,000
$1 000 250,000



Schedule B: Earning Tables

Platinum

Earnings on eligible purchases 1 point per dollar value purchased
Additional earnings on eligible purchases with the À la carte Travel Agency 1 additional point per dollar value purchased

World

Earnings on eligible purchases

From 0 to $20,000 = 1.25 point per dollar value purchased

From $20,001 to $30,000 = 2 point per dollar value purchased

$30,001 = 1.25 point per dollar value purchased

Additional earnings on eligible purchases with the À la carte Travel Agency 1.25 additional point per dollar value purchased

World Elite

Earnings on eligible purchases

From 0 to $40,000 = 1.5 point per dollar value purchased

From $40,001 to $80,000 = 2 point per dollar value purchased

$80,001 = 1.5 point per dollar value purchased

Additional earnings on eligible purchases with the À la carte Travel Agency 1.5 additional point per dollar value purchased

World Elite - Private Banking 1859

Earnings on eligible purchases

From 0 to $40,000 = 1.5 point per dollar value purchased

From $40,001 to $80,000 = 2 points per dollar value purchased

$80,001 = 1.5 point per dollar value purchased

Additional earnings on eligible purchases in foreign currencies 0.5 additional point per dollar value purchased
Additional earnings on eligible purchases with the À la carte Travel Agency 1.5 additional point per dollar value purchased

Edition with Rewards Program

Earnings on eligible purchases 1 point per dollar value purchased
Additional earnings on eligible purchases with the À la carte Travel Agency 0.5 additional point per dollar value purchased

Ovation Gold

Earnings on eligible purchases 1.25 point per dollar value purchased
Additional earnings on eligible purchases with the À la carte Travel Agency 0.5 additional point per dollar value purchased

Schedule C: World Mastercard and World Elite Concierge Service

General Conditions

When applicable, the masculine gender implies the feminine and the singular implies the plural.

Concierge Service

The Concierge Service described herein is provided by Sigma Loyalty Group Inc. (SLG).

The following Terms and Conditions are subject to change at any time, without prior notice.

The Concierge Service (Services) is provided exclusively by SLG. National Bank is not responsible or liable for any aspect of the Services provided pursuant to these Terms and Conditions.

The Cardholder agrees that any recourse he may have in respect of a failure on the part of SLG or any other party to deliver the Services promised under these Terms and Conditions shall be solely as between the Cardholder and such other entity.

Access to and use of the Services are available at no additional cost to all primary and secondary National Bank World Elite Mastercard cardholders (Cardholder) whose account is in good standing. An account in good standing refers to an account linked to a Card which complies with the Agreement governing the use of the Credit Card and which is not subject to any restrictions. For example, the annual fees related to the Credit Card must have been paid in full.

The following travel‑related services are examples of services that are generally available in Canada, the United States and in most major cities* around the world:

Travel Services

Travel Information and Assistance

  • Flight information, reservations, ticketing
  • Hotel information, referrals, reservations
  • Boat and train information and reservations
  • Travel destination information sent by mail/fax (major cities* only)
  • Car rental, limousine, and car service information, referrals, reservations

Country and Major City Information

  • Highlights/sights/exhibitions/shows
  • Festivals/museums/music/entertainment information
  • Time/hours/holiday information
  • Tourist information
  • Mass transportation


Pre‑Trip Information

  • Weather forecasts
  • ATM locations
  • Passport and visa information
  • Customs/duties information
  • Vaccine information

Non‑Travel Entertainment and Specialty Services

Entertainment Planning

  • Restaurant information, referrals, reservations
  • Health club and health center information, referrals and reservations
  • Sports and entertainment event information, reservations, ticketing
  • Festival and exhibition information and reservations
  • Golf tee time information and reservations
  • Shopping location information

The following services are examples of services that are generally available in Canada and the United States:

Gift Arrangements

  • Gift baskets, floral arrangements

Specialty Service Assistance

  • Hard-to-find items or services
  • Specialty shopping

Note: Specialty services involve assistance with the location and purchase of specialty items. Specialty items are items that usually require research before purchase, for example, rare books or records, unusual household items, and referrals to specialty services such as dog groomers, tailors, and doll makers.

Other Services

  • Home Care Assistance
  • Home Assistance

SLG will make every effort to fulfill requests for Non Travel Services in major cities in Canada, in the United States and internationally, but there is no guarantee that Services can be provided in respect of all locations. All requests, including but not limited to restaurant reservations or ticket purchases, are subject to availability. Reservations and seating are based on available space and there may be limited space notably during holidays, special events, major conventions, and other heavily travelled periods.

SLG is not responsible if the Cardholder (or anyone travelling with him) has not made all the necessary travel arrangements, including not having all the necessary travel documents (e.g., current passport, visas and identification) with him. It is the cardholder’s responsibility to check all estimated check-in, departure and arrival times.

SLG makes no warranties, either express or implied, and expressly disclaims any and all liability (including damages), in relation to the provision of the Services. In particular, SLG cannot guarantee that the information provided is accurate, complete or error-free.
SLG is not responsible for any financial loss, personal or property damage, injuries, accidents, disabilities, expenses, delay, inconvenience or any other type of loss that a Cardholder may suffer with respect to or as a result of the Services including, but not limited to losses:

  • before, during or after travel arranged by SLG or
  • to any Cardholder or anyone travelling with him while attending or participating in an activity or using the premises or services of a Service provider, as a result of inaccurate information provided by SLG or
  • because of anything done (or not done) by any entity providing all or part of a service (Service provider), its employees, or any other person or company.

Service providers will have their own policies that may apply to the travel arrangements that the Cardholder may book through the Concierge Service. Service provider policies will vary. It is the Cardholder’s responsibility (and anyone travelling with him) to find out about the Service providers’ policies, terms and conditions and to obey them.

Once travel arrangements have been confirmed, the Service provider or any other entity that is involved in providing part of the Cardholder’s travel arrangements may charge the

Cardholder for:

  • any changes made to the route or travel dates
  • any cancellations or “no-shows”
  • any additional charges such as taxes and booking fees

Neither SLG nor National Bank are responsible for reimbursing the Cardholder or paying for any of these charges.

SLG does not have any control over the employees, equipment or operations of any Service provider. There will be a separate contract between the Cardholder (and anyone travelling with him) and the Service provider.

SLG is not responsible for failure to provide the Services by SLG or any Service provider in whole or in part in circumstances including, but not limited to, acts of God (force majeure). SLG will use its best efforts to provide or arrange for the Services but may be unable to do so and will not be liable for any such inability to provide or arrange for any such Services.

The cost of any reservation or service requested by the Cardholder will be charged to their National Bank World Elite Mastercard account. The Cardholder will be informed of the cost and available options before any booking or purchase is made on the Cardholder’s behalf.

SLG will endeavour to provide the Cardholder with a breakdown of any charges of requested services prior to booking or purchasing the service. Once authorized and confirmed by the Cardholder, all ticket purchases are non-refundable.

SLG will strive to secure the best seats available according to the Cardholder’s specific request and price range.

Cardholders are responsible for payment of goods or services purchased or arranged on their behalf.

Exclusions

The following Services will not be provided for:

  • Any request involving the use of illegal channels (e.g., secondary market channels such as ticket scalpers), any requests which are deemed as immoral and/or unethical (e.g., invasion of privacy), any requests which contravene any applicable laws in force or for any other reason at the sole discretion of SLG.
  • Any request intented for commercial use. The Concierge Service is intended exclusively for personal use.

Any fraudulent act, forgery, false or misleading information or omissions by the Cardholder in relation to the providing of the Services will automatically end all obligations to provide any Services.

To contact the Concierge Service, call 1‑888‑296‑8881, toll-free, from Canada and the United States. Elsewhere in the world, make a collect call to 416‑734‑3922. The Concierge Service is available 24 hours a day, 7 days a week, 365 days a year. Service is available in English and French.

 


* A major city is defined as having a population of 100,000 or more and offering the appropriate services and amenities to fulfill requests. Every effort is made to fulfill requests in all locations.
 

Schedule D: "Smart Traveller" Fee Reimbursements

The Travel Reimbursements described herein are provided by Sigma Loyalty Group Inc. (SLG).

The following Terms and Conditions are subject to change at any time without prior notice.

Only the primary cardholder (Cardholder) of a National Bank World Elite Mastercard whose account is in good standing can request a travel reimbursement. An account in good standing refers to an account linked to a Credit Card which complies with the Agreement governing the use of the Credit Card and which is not subject to any restrictions. For example, the annual fees related to the Credit Card must have been paid in full.

The primary Cardholder can request the following reimbursements. The 12-month reference period is January to December.

  • Airport Parking: The maximum reimbursement is
    $100
    per account per year.
  • Airline Baggage Fees: The maximum reimbursement is
    $100
    per account per year.
  • Airline Seat Selection: The maximum reimbursement is
    $50
    per account per year.

To Request a Reimbursement Online

  1. Login to myalacarterewards.ca. If you do not have an online profile, be sure to click on “Register Now” to create one.
  2. Once logged in, click on “Smart Traveller Fee Reimbursements”.
  3. Complete the online reimbursement form and upload all supporting documentation (proof of purchase).

By phone

  1. Call the customer service centre at 1‑888‑296‑8881 to request a reimbursement form. A new reimbursement form must be requested for every new request.
  2. You will receive the reimbursement form(s) by mail or email.
  3. Return the form(s) with all supporting documentation (proof of purchase).

Reimbursements will be issued once the request is approved, upon receipt of the completed forms and supporting documentation (proof of purchase). Proof of purchase includes a receipt and a credit card statement showing that the expense was paid for with your World Elite Mastercard. Requests for reimbursement must be initiated within sixty (60) days of purchase. Reimbursements will be credited directly to the World Elite Mastercard account. Please allow 6 to 8 weeks for a reimbursement request to be processed from the date it is received.

Disclaimers
In no event shall SLG’s liability exceed the Reimbursement amounts stated above, all of which are stated in Canadian dollars.

The Travel Reimbursements are provided exclusively by SLG. National Bank of Canada is not responsible or liable for any aspect of the Travel Reimbursements provided pursuant to these Terms and Conditions.
 

The À la carte Plan is provided by National Bank of Canada.
® MASTERCARD, WORLD MASTERCARD and WORLD ELITE are registered trademarks of Mastercard International Inc. National Bank of Canada is an authorized user.
TM The À LA CARTE REWARDS logo is a trademark of National Bank of Canada.
TM À LA CARTE TRAVEL is a trademark of National Bank of Canada. À la carte Travel is managed by Transat Distribution Canada Inc., holder of permit No. 753141 in Quebec.
© 2019 National Bank of Canada. All rights reserved. Reproduction in whole or in part without written permission from National Bank of Canada is strictly prohibited.